Raised Pty Ltd
ABN 78 684 137 915
Effective Date: 01/04/2025
1. Introduction
Raised Pty Ltd (“Raised”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with our website, purchase products, or otherwise engage with us.
This Privacy Policy applies to all personal information collected through our website [www.raisednutrition.com] (“Site”), operated via Shopify, and any related services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect personal information directly from you, automatically when you use our Site, or from third parties where applicable. The types of personal information we collect may include:
Name
Email address
Telephone number
Billing and shipping addresses
Payment details (processed via third-party payment gateways)
Order history and transaction details
Device and browser information
IP address and location data
Interaction data (including pages visited, time spent on site, clickstream data)
Health-Related Information
While Raised does not collect sensitive health data, users may voluntarily share general health-related preferences (e.g. training frequency or dietary choices) through contact forms or surveys. This information, when provided, is used solely to improve our products and content recommendations. It is not shared or sold to third parties.
All data is handled in accordance with applicable privacy laws. If you have any concerns about your data, you may contact us at team@raisednutrition.com.
3. How We Collect Personal Information
We collect your personal information through the following methods:
When you make a purchase or place an order via our Site
When you subscribe to our newsletter or marketing communications
When you contact us via email or through our contact form
When you respond to surveys or participate in promotions
Automatically through cookies, analytics tools, and tracking technologies
4. How We Use Your Information
We use your personal information for the following purposes:
To process, fulfil, and deliver your orders
To provide you with customer support
To send transactional communications (e.g., order confirmations, shipping updates)
To administer our returns and refunds process
To improve our website, services, and customer experience
To send you marketing communications, where you have consented
To comply with legal obligations and resolve disputes
5. Disclosure of Personal Information
We may disclose your personal information to:
Third-party service providers who assist in payment processing, order fulfilment, delivery, marketing, and IT services
Law enforcement or regulatory authorities when required by law
Analytics providers and digital marketing platforms
International service providers where necessary for order fulfilment, support, or analytics
All third parties engaged by Raised are contractually obligated to manage personal data in accordance with applicable privacy laws and this Privacy Policy.
6. Cross-Border Data Transfers
As we may work with service providers located outside of Australia (including in the United States, Canada, and Europe), your personal information may be transferred overseas. Where this occurs, we ensure that such transfers comply with the Privacy Act 1988 and applicable safeguards are in place.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure. This includes:
Secure data storage
Encrypted payment gateways
Limited access to sensitive data
Regular review of data handling procedures
Despite these measures, no method of transmission or storage is 100% secure. You provide your personal information at your own risk.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of any inaccurate or outdated information
Withdraw consent to receive marketing communications at any time
Request deletion of your personal data, subject to legal and operational requirements
To make such a request, please contact us at: team@raisednutrition.com
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, track performance, and deliver relevant marketing. You can disable cookies through your browser settings, though this may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have inadvertently collected such information, we will delete it as soon as reasonably possible.
12. SMS Marketing and Mobile Messaging
We may collect and use your mobile number to communicate with you via SMS for both transactional and marketing purposes. This may include, but is not limited to:
Order confirmations and shipping updates
Promotional offers and new product announcements
Abandoned cart reminders
Survey or feedback requests
Special content or event invitations
Subscription-related communications
We will only send you SMS messages where you have provided clear consent (opt-in), either via our website, checkout process, or through other authorised channels. You may withdraw your consent and unsubscribe from SMS communications at any time by replying STOP to any message or by contacting us directly at team@raisednutrition.com.
Cart Abandonment via SMS
Raised's website uses cookies and similar tracking technologies to help monitor shopping cart activity, including when a cart is left without completing a purchase. If you have opted in to receive SMS messages, this information may be used to send cart reminder messages via SMS.
Data Use and Disclosure
Mobile numbers, SMS interaction data, and related behavioural data may be processed and stored by trusted third-party service providers (such as Klaviyo) to enable and support these communications. All such providers are contractually required to meet strict data security and privacy obligations in line with applicable laws.
We do not sell or share SMS opt-in data, mobile numbers, or consent information with any non-affiliated third parties. The above exclusions apply to all text messaging originator opt-in data and consent. This information will not be disclosed or sold under any circumstances.
Location-Based Services
If we introduce any SMS campaigns that use location-based data (e.g. event alerts or regional offers), we will clearly outline how this data is collected, used, and protected. At this time, Raised does not collect or use location data in relation to SMS communications.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updated versions will be posted on this page with a revised “Effective Date.” Continued use of the Site after any changes indicates your acceptance of the updated Policy.
13. Contact Us
If you have questions, requests, or complaints relating to this Privacy Policy, please contact us at:
Raised Pty Ltd
64 Cedar Crescent, East Ballina, NSW 2478, Australia
📧 team@raisednutrition.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
